Troubleshooting Managed Bodo Cloud Platform Issues on Azure

Here are solutions to potential issues you may encounter while using the Bodo Cloud Platform:

Cluster Creation Fails

Most of cluster creation failures are usually due to one of the following:

  • Your account hits Azure resource limits such as limits on the number of VNets and virtual machines

  • Your Azure credentials do not have the required permissions (see Setting Azure Credentials)

  • Azure does not have enough of the requested resources (such as some of the large virtual machine sizes)

In case of failure, the logs are made available on the platform and should provide some details regarding why the failure occurred. Even though cluster creation was not successful, some Azure resources may still have been provisioned. Click on the delete icon to remove all the created resources, otherwise you may incur charges for the provisioned Azure resources. You can try to create a cluster again after addressing the underlying issue such as increasing limits or providing Azure credentials with the required permissions.

Cluster Deletion Fails

Failures during cluster deletion are very rare and usually only occur when the provisioned resources have been manually modified in some way. In these cases, logs are provided to help you diagnose the issue. For instance, if logs indicate that some resource cannot be deleted due to a dependent resource, you can try to delete the resource manually through the Azure Portal and try to remove the cluster through the platform again. The resources provisioned for the cluster are tagged with the Cluster-ID in the resource group, making them easy to identify and remove.

Cleanup Shared Resources Manually

As described in Azure Account Cleanup, an option to remove organization level shared resources provisioned by Bodo in your Azure environment is provided. If you need to remove resources manually (e.g. the process fails), you can simply remove all the resources in the designated resource group whose name contains bodo.

Note: Please ensure that you have removed all clusters and related resources before proceeding. Deleting the resources listed below may result in the platform losing access to those clusters for removal in the future.

The resources should be easy to identify within their respective sections on the Azure Portal since their names all contain bodo. See Resources Created in Your Azure Environment for a list of resources the platform creates.

  1. Navigate to the Azure Portal. Sign in if you are not already signed in. Navigate to the resource group that you’re using for your Bodo resources (you can find the name on the Settings page). If all cluster specific resources have been deleted properly, the resource group should look something like:

    Azure Resource Group Cleanup
  2. Look for all resources with bodo in their name, and delete them.

  3. Next, you will need to purge the key vault manually. Follow the instructions in Manually Purge Azure Keyvault.

The steps above should remove the organization level resources provisioned by Bodo in your Azure environment.